Choosing what you are saying and just how you say them will have an impact on:
how others perceive you as a leader of change
how persuasive and convincing your coaching is
how much your team understands what you are attempting to achieve
Clear communications can make the grade, ambiguous pronouncements will not. One leadership coach admitted that despite majoring in communications in university, her words alienated her from others and cant be found delivering the intended message.
Getting the right credentials in change management but lacking the skills to engage others in meaningful dialog carries by using it a risk of failure. To work means that team leaders must find the disconnect and repair it. Good change management utilizes good communication skills. And good communication skills must be accompanied by an unshakeable sense of ethics.
Because organizational change is crucial, we’re more concerned with ethics because it is often with a lack of the very same people those who are leading others towards change.
Ethics and Cultural Diversity
When we think of ethics in communications, our main objective is a sensitivity to cultural diversity.
Much attention has been given to the role that effective communication plays in persuading, convincing, and winning people over. The media have clued us into what some advertising experts call “power words” or “high-impact words.” But little attention is offered to the recipients in our communications.
Us states is a massive cultural mosaic. It is no longer predominantly white or Anglo Saxon. Today, we see the country as clusters of Black Africans, Hispanics and Asian Americans. Have you ever worked in a company where everyone was white? We doubt it.
When you listen to team leaders speak, do you consider they’re conscious of their audience is culturally diverse, or do they assume that everybody in the team are wired the same way, raised in the same values and mores of American society?
John and Catherine Kikoski wrote Reflexive Communication in the Culturally Diverse Workplace (Praeger Publishers, 1999) wherein they highlighted the findings of Workforce 2000 about the changing demographic trends of white America. The Kikoskis declared that very few Americans understand these demographic changes. When a Fortune company CEO attended one of their seminars, he said he was grateful for the knowledge the Kikoskis shared given it will guide him in his human resource strategy and definately will help his company get ready for a multicultural workforce.
What did this Fortune company CEO learn exactly? That managers must consider the law of thirds when it comes to the labor force: 1/3 white male, 1/3 white female and 1/3 minority (African Americans, Hispanics and Asians).
What does this law of thirds tell us? One, it tells us that if you take the law of thirds as an essential component of our implementation strategies, we must face certain demographic realities. Two, it tells us that while there’s great temptation to stereotype, it has no place in corporate or government life. Three, it tells us that before we speak to a mixed audience, we must think twice even thrice about what we say. And four, it tells us that more than anything, a heightened sensitivity to cultural values takes precedence over the changes we’re planning.
This is a Cheap Shot!
It’s appalling how careless communicating can undermine even the best of intentions.
For instance, we now have heard speakers blurt out comments like:
“Okay, for those of you whose native language is not English, don’t be shy about raising your hand to point that you didn’t understand a word”
Note: a great speaker must assume that not everyone in the group was born and raised in English so it’s up to him to make certain everyone understands what he’s saying.
“When I was in China on company business, I noticed that the Chinese don’t speak up. For the Chinese people present in this meeting, please do open your mouths, okay? I don’t read minds.”
Note: it is a fact that the Chinese won’t ever criticize or openly express an opinion, but this need not be turned into a mockery.
“In my last change management session, I discovered some Russian team members rather argumentative. I don’t know if it was the vodkabut I really hope i won’t experience the same thing here.”
Note: the speaker was probably attempting to be funny and to put everyone at ease, but to actually link Russians with vodka and a tendency to be argumentative reflects a weak sense of ethics.
Want plunge to happen smoothly? Communicate sensibly and sensitively!